Friday, March 13, 2009

Non-Verbal Communication

Haptics - Tactile

Kinesics - Movement
  • Emblems
  • Illustrators
  • Regulators
  • Adaptors
  • Affect Displays
Paralinguistics - Not what you say but how you say it.

Oculesics
  • Eye Movement
  • Lids
  • Pupil Dilation
Proxemics
  • Artifactual
  • Territorial
  • Spatial

Physical Indicators of Escalation
The carotid artery, the main blood vessel that courses through the neck, can display a heavy and escalated heart rate. As anxiety increases, so does blood pressure and heart rate, and often this can manifest in the neck through careful observation.

Other indications of elevated blood pressure can be found in the temples. The discerning observer will look beyond upper manifestations to find a pulse rhythm in the dangling foot of a leg crossed over the other at the knee, a good point to get a pulse baseline without being intrusive.

Escalated respiratory rates can result in hypoventilation, not being able to blow off accumulated carbon dioxide. This may result in pursed lip breathing, heavy sighing, yawning.

Face touching, scratching, behind the ear and the back of neck can indicate an adrenal dump, escalation in anxiety resulting in a flight or fight response. A side effect of this is itching about the face and neck causing the target to unwittingly scratch as an adaptor.

More prevalent in women than men is the rupturing of tiny capillaries, starting in the skin of the chest and working its way up to and through the neck, the result of a pounding heart.

Psychological Manifestations
When the mind is in dissonance, the body can make this manifest through various tells:

Diminishing - Gesturing becomes smaller, limited range of expression with hands and arms.
Detachment - Emotional responses are delayed, separated from their verbal expression.
Delight - Pleasure tells expressed after disclosure of trauma.
Disconnection - Expression in the eyes doesn't match expression in the mouth.
Direction - The feet tell where the body wants to go.

Oculesics: Eye Behavior
Blinking
Blink rates can indicate escalated anxiety or controlled contempt and a range of emotions in between. Normal blink rates range from two to ten times a minute depending on relative humidity and eye moisture. Blink rates decrease when the eye is engaged in reading or watching a screen, down to 3 to 4 times a minute.

A blink rate baseline can be derived by counting blinks per minute at resting or unescalated levels. More accurate blink rates are determined over a period of time, averaging blink rates from at least a half dozen samples.

Increased blink rates in a subject can be a result of escalated anxiety, emotion, or result from excessive eye movement. Decreased rates stem more from the alpha-male stare, the inherent decoy from being detected in a lie or escalation.

Movement
Excessive or dormant eye movement beyond an established baseline can indicate escalation.

Micro Expressions
This discovery of non-verbal human tells is from Dr. Paul Eckman. It was upon his research the show Lie to Me was based.

The concept is that while we may be feeling a base emotion, we may be simultaneously masking that emotion. Think of the powerful influence of manners, or just being nice. Eckman asserts, though, that true emotions can punch through the patina of being nice, or stoic, or feigning interest. These flashes of truth are called micro expressions because they often happen in one thirtieth of a second.

Unlike language used to express emotions, micro expressions are universal regardless the culture. In fact, Eckman's research discovered that primates and other mammals have universal signals for emotion. For humans these emotions are identified as happiness, sadness, fear, anger, surprise disgust and contempt.

Take a look at these expressions from some of my interns:







See if you can identify them.

Chances are you went...

Happy
Sad
Surprise
Disgust
Anger
Contempt

...and you did so based on your inherent ability to identify these emotions. Most of us can. It's when these fly by you at less than half a second when this gets difficult to identify.

What can help is establishing a baseline, or a neutral, like these:





While it's tough to be completely void of emotion, like some of these students, the neutral expression is a reference for the observer to use in identifying other micro expression.

In threat assessment, of all these micro expressions, the one to be most concerned with is not anger,


...it's not disgust,


...it's this one, contempt.


Of all the micro expressions this is the only asymmetrical display. It's defining characteristic - the curled lip raised to one side, the eyes vacant in expression.

Contempt is an evacuation of conscience. When one is evaluated in contempt, their value ceases. When one is contemptuous they're above the obligation of morality, superior to their subject, perpetuated by thoughts that do not consider their subject's value. Contempt can breed vengeance, an escalated emotion common to threatening behavior.



Sunday, March 8, 2009

Barriers to Thinking and Communication

Intensional Orientation
The tendency to view people in terms of how they're labeled or talked about instead of how they actually are.

The cure: Extensionalization

Allness
Defaulting to the perceptual influence of implication, assuming one knows all there is to know about another.

The cure: There's Always More to Learn

Fact/Inference Confusion
Basing evaluations on assumptions.

The cure: Time

Indiscrimination
When one focuses on classes of individuals and fails to see uniqueness and individuality.

The cure: Consideration

Polarization
The fallacy of either/or, a barrier of extremes.

The cure: Middle Ground

Static Evaluation
A barrier influenced by the Primacy/Recency effect, the notion that people don't change.

The cure: Observation


Disconfirmation
The disregard of another.

"No more fiendish punishment could be devised than that one would be turned loose in society and remain unnoticed by the members thereof."

The cure: Confirmation

Stereotyping
The "isms..."
Sexism
Heterosexism
Racism
Ageism
Antisemitism
Atheism

The cure: Click on Comments below and let us know what your cure is.

Thursday, March 5, 2009

Disconfirmation

How Confirmative Are You?


1. I acknowledge the presence of another person both verbally and non-verbally.

2. I acknowledge the contributions of the other person – for example, by supporting or taking issue with what that person says.

3. During the conversation, I make nonverbal contact by maintaining direct eye contact, touching, or otherwise demonstrating acknowledgment of the other person.

4. I communicate as both speaker and listener with involvement and with concern and respect for the other person.

5. I signal my understanding of the other person both verbally and non-verbally.

6. I reflect the other person's feelings as a way of showing that I understand these feelings.

7. I ask questions when appropriate concerning the other person's thought and feelings.

8. I respond to the other person's requests; answering messages and email, phone messages and letters.

9. I encourage the other person to express their thoughts and feelings.

10. I respond directly and exclusively to what the other person is saying.