5 = always
4 = often
3 = sometimes
2 = rarely
1 = never
- I acknowledge the presence of another person both verbally and non verbally.
- I support or take issue with what the person says.
- I maintain nonverbal contact.
- I communicate with concern and respect.
- I signal understanding.
- I reflect the other person's feeling as a way of expressing understanding.
- I ask appropriate questions.
- I respond to requests for communication.
- I encourage disclosure.
- I respond directly and exclusively.