1. I acknowledge the presence of another person both verbally and non-verbally.
2. I acknowledge the contributions of the other person – for example, by supporting or taking issue with what that person says.
3. During the conversation, I make nonverbal contact by maintaining direct eye contact, touching, or otherwise demonstrating acknowledgment of the other person.
4. I communicate as both speaker and listener with involvement and with concern and respect for the other person.
5. I signal my understanding of the other person both verbally and non-verbally.
6. I reflect the other person's feelings as a way of showing that I understand these feelings.
7. I ask questions when appropriate concerning the other person's thought and feelings.
8. I respond to the other person's requests; answering messages and email, phone messages and letters.
9. I encourage the other person to express their thoughts and feelings.
10. I respond directly and exclusively to what the other person is saying.
